Refund Policy

We want you to be happy with your purchase from Green Box Mushrooms. If something isn’t right, we’re here to help.

1. Returns & Refunds

Because our products are food‑based consumables, we can only accept returns or issue refunds under the following conditions:

• The product arrived damaged

• The product was incorrect

• The product was defective or compromised

Requests must be made within 14 days of delivery.

2. Non‑Returnable Items

For safety reasons, we cannot accept returns of:

• Opened or used products

• Products with broken seals

• Products purchased more than 14 days ago

3. How to Request a Refund

Email us at [your email] with:

• Your order number

• A description of the issue

• Photos (if applicable)

We will review your request and respond within 2–3 business days.

4. Replacements

If approved, we may offer:

• A replacement product

• A full or partial refund

• Store credit

5. Shipping Costs

Shipping costs are non‑refundable unless the issue was our error.